這(zhe)(zhe)里所說(shuo)的(de)(de)(de)全(quan)面(mian)(mian)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)是(shi)(shi)什么(me)(me)含(han)義呢?與(yu)從(cong)(cong)前所說(shuo)的(de)(de)(de)全(quan)面(mian)(mian)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(TQM、TQC)有什么(me)(me)區別呢?我(wo)(wo)想,能夠稱為(wei)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)模式(shi)(shi),可以(yi)從(cong)(cong)以(yi)下三個(ge)(ge)方面(mian)(mian)來(lai)衡量(liang)(liang)(liang)(liang)。首(shou)先從(cong)(cong)組織角度上(shang)(shang)講,管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)的(de)(de)(de)對象應該是(shi)(shi)一(yi)個(ge)(ge)組織(包括企(qi)業等(deng)(deng));其(qi)(qi)次從(cong)(cong)系(xi)(xi)統上(shang)(shang)講,管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)要(yao)(yao)(yao)形成(cheng)一(yi)個(ge)(ge)體系(xi)(xi);第三從(cong)(cong)內涵上(shang)(shang)講,管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)模式(shi)(shi)應包括管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)理(li)(li)(li)念(nian)、管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)原則(ze)以(yi)及(ji)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)技(ji)術和方法。那么(me)(me),我(wo)(wo)認為(wei)現代(dai)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)只(zhi)有3種模式(shi)(shi),其(qi)(qi)一(yi),全(quan)面(mian)(mian)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(TQM)模式(shi)(shi),其(qi)(qi)二,ISO9000模式(shi)(shi),其(qi)(qi)三,卓越績(ji)效(xiao)模式(shi)(shi)。全(quan)面(mian)(mian)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(TQM)模式(shi)(shi)源(yuan)于美(mei)國(guo)發(fa)(fa)揚于日本,它(ta)提(ti)出(chu)了滿足(zu)用戶要(yao)(yao)(yao)求(qiu)、“頭QC”、全(quan)員參與(yu)、全(quan)過程控(kong)制(zhi)、用數(shu)據說(shuo)話、始于教(jiao)育終于教(jiao)育、PDCA循環等(deng)(deng)理(li)(li)(li)念(nian)和方法,其(qi)(qi)問題是(shi)(shi)沒有形成(cheng)一(yi)個(ge)(ge)組織完整的(de)(de)(de)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)體系(xi)(xi),不(bu)(bu)易(yi)落實。ISO9000模式(shi)(shi)全(quan)面(mian)(mian)吸收了TQM的(de)(de)(de)理(li)(li)(li)念(nian)和方法,建立了一(yi)個(ge)(ge)組織以(yi)過程為(wei)基(ji)礎的(de)(de)(de)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)體系(xi)(xi),但ISO9001標準(zhun)(zhun)(zhun)其(qi)(qi)目的(de)(de)(de)僅(jin)限于提(ti)供(gong)滿足(zu)顧客要(yao)(yao)(yao)求(qiu)和適用的(de)(de)(de)法律(lv)法規要(yao)(yao)(yao)求(qiu)的(de)(de)(de)產品(pin)的(de)(de)(de)能力,沒有涉及(ji)滿足(zu)組織、員工、供(gong)方和社會的(de)(de)(de)要(yao)(yao)(yao)求(qiu),特別是(shi)(shi)并不(bu)(bu)涉及(ji)企(qi)業可持(chi)續發(fa)(fa)展和發(fa)(fa)展質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)。卓越績(ji)效(xiao)模式(shi)(shi)是(shi)(shi)按(an)(an)照(zhao)(zhao)國(guo)家(jia)標準(zhun)(zhun)(zhun)GB/T19580《卓越績(ji)效(xiao)評價(jia)準(zhun)(zhun)(zhun)則(ze)》來(lai)實施的(de)(de)(de),雖然(ran)是(shi)(shi)參照(zhao)(zhao)了美(mei)國(guo)波多李奇國(guo)家(jia)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)獎卓越績(ji)效(xiao)標準(zhun)(zhun)(zhun)制(zhi)定的(de)(de)(de),但在(zai)我(wo)(wo)參與(yu)和審(shen)定該國(guo)家(jia)標準(zhun)(zhun)(zhun)時,結合中(zhong)國(guo)國(guo)情(qing)加入了發(fa)(fa)展質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)、風(feng)險管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)、資源(yuan)節(jie)約、環境保(bao)護、建設自(zi)主(zhu)品(pin)牌等(deng)(deng)內容(rong),特別是(shi)(shi)突出(chu)了產品(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)在(zai)其(qi)(qi)中(zhong)的(de)(de)(de)重要(yao)(yao)(yao)性。因(yin)此,習總書記和《指導意見》所說(shuo)的(de)(de)(de)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)已經不(bu)(bu)同(tong)于原來(lai)的(de)(de)(de)TQM,它(ta)是(shi)(shi)建立在(zai)貫徹(che)新時代(dai)、新發(fa)(fa)展理(li)(li)(li)念(nian)的(de)(de)(de)基(ji)礎之(zhi)上(shang)(shang)的(de)(de)(de),不(bu)(bu)同(tong)于原來(lai)的(de)(de)(de)TQM的(de)(de)(de)“三全(quan)”,而是(shi)(shi)提(ti)出(chu)了“全(quan)方位”這(zhe)(zhe)個(ge)(ge)重要(yao)(yao)(yao)的(de)(de)(de)理(li)(li)(li)念(nian),所謂“全(quan)方位”也(ye)就是(shi)(shi)要(yao)(yao)(yao)按(an)(an)照(zhao)(zhao)五(wu)大發(fa)(fa)展理(li)(li)(li)念(nian)來(lai)追求(qiu)卓越,對一(yi)個(ge)(ge)國(guo)家(jia)是(shi)(shi)這(zhe)(zhe)樣,對一(yi)個(ge)(ge)企(qi)業也(ye)是(shi)(shi)這(zhe)(zhe)樣。可以(yi)說(shuo),全(quan)面(mian)(mian)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)是(shi)(shi)一(yi)個(ge)(ge)組織高質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)發(fa)(fa)展的(de)(de)(de)必經途徑。
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